eCOGRA Offers Free British Online Gambling Dispute Service to Players

Posted by Gambling News | Gambling News | Friday 20 March 2015 3:08 pm

UK Gambling Commission-authorised service is fast and impartial

Players at certain online gambling websites licensed by the UK Gambling Commission now have a useful facility in the event of a dispute with an operator which they have been unable to resolve for themselves – a free dispute resolution service operated by the London-based independent standards organisation and testing agency eCOGRA.

The company has been authorised to operate as an Alternative Dispute Resolution service provider by the UK Gambling Commission, which now oversees, licenses and regulates all legal operators accessing the British market in terms of new point of consumption-based remote gambling legislation.

eCOGRA has been part of the online gambling industry for the past 12 years, setting and monitoring high operational and player treatment standards for many of the leading operator groups in the business and acting as an impartial mediator in issues between players and operators.

The free dispute resolution service, which is accessed online through the www.ecogra.org website, is headed by Tex Rees, a Clear ADR Accredited Civil and Commercial Mediator who since 2003 has been involved in the resolution of more than 8,000 disputes involving players at eCOGRA’s Safe and Fair accredited seal-holder sites.

eCOGRA chief executive Andrew Beveridge revealed this week that 355 UKGC licensed sites have already elected to use his company’s ADR service, including leading operators such as 32Red, 888, bet-at-home, BetClic Everest, Betway, bwin.party, Casino Rewards, Paf and Unibet.

"eCOGRA has developed a sophisticated software system to help manage and expedite the resolution of disputes with UKGC-licensed operators, and this, harnessed with the eCOGRA ADR team’s considerable experience in online gambling mediation, will help resolve most disputes within 72 hours," Beveridge said.

ADR head Tex Rees added: "eCOGRA has many clients using us for games testing in our capacity as an approved test house, and for performing annual security audits as required by the UKGC.
"We’ve included ADR in our service offering as we know how important it is to players to have an impartial mediator handling their issues with operators. From an operator perspective it is equally important that our clients can come to us for a full suite of services involving independent third parties as required by UKGC regulations."

About eCOGRA

Founded in 2003 to set and improve operational standards and player safety in the online gambling space, eCOGRA has amassed a wealth of experience in implementing international best practice standards and requirements and ensuring these are maintained through regular review and monitoring.

246 of the most established and successful internet gambling websites are accredited and policed by the independent, London-based company, which is staffed by professional auditors with Big 4 auditing firm experience, information system experts and responsible gambling specialists.

The company runs a free-of-charge dispute mediation service for players with complaints about its accredited operators, with an online submission channel at www.ecogra.org.
eCOGRA has been awarded the United Kingdom Accreditation Service’s (UKAS) ISO accreditation ISO/IEC 17025:2005 : General Requirements for the competence of testing and calibration laboratories, for the United Kingdom and Denmark.

In addition, eCOGRA has been approved as a testing agency with several online gaming jurisdictions.

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Adjarabet live on Microgaming poker using Babelfish technology

Posted by Gambling News | Gambling News,Poker News | Monday 2 March 2015 2:18 pm

Adjarabet has completed a full migration of its poker offering to the Microgaming platform; they are the first operator to use the revolutionary Babelfish API.

The project, a joint effort with Georgian development house Singular, involved Adjarabet building their own custom poker software. Using Microgaming’s Babelfish API, this software is ‘plugged in’ to Microgaming’s servers, giving Adjarabet a completely tailored, unique poker client with none of the hassle or cost of server-side development and hosting.

Adjarabet was founded in 1998 and has firmly established itself as the Georgian market leader in poker, casino, sports betting and skill games. The company made waves in 2013, when it was revealed that the Georgia-regulated operator was one of the world’s biggest standalone poker sites. In 2014, following a promotion giving away over 500,000 Georgian Lari, it was the third-largest poker room in the world.

"Adjarabet has generated a lot of interest in the last couple of years and naturally I am thrilled that they have chosen Microgaming and our Babelfish technology to take their poker platform to the next level," comments Alex Scott, Head of Poker at Microgaming. "It has been a pleasure working with Singular and Adjarabet to do something that has never been done before in poker, and I’m very excited to see how we can grow poker together over the coming years."

Adjarabet’s custom-designed software is available in both download and instant-play versions, with mobile coming soon. Adjarabet’s players will continue to play at tables in Georgian Lari, but because their software is running on the MPN systems, they can add network liquidity to their offering at any time with the flip of a switch.

"We were looking for a partner to help us grow and improve our poker offering; when Microgaming presented Babelfish we knew it was exactly what we needed," comments Alastair Ives, Head of Poker at Adjarabet. "The Babelfish API allows us to offer a product that is completely tailored to our customer base, eliminating the pain of migrating to a new software provider. We are very happy with how the process has been handled and with the results of the migration so far."

With Adjarabet live, Microgaming can also reveal that the MPN Poker Tour’s planned stop in Tbilisi, Georgia, will be run in conjunction with Adjarabet. Held at the Tbilisi Sports Palace from the 28th to 31st May 2015, the event will offer players a substantial guaranteed prize pool for a minimal $550 buy-in.

The launch of Adjarabet comes at an exciting time for Microgaming poker, with several other new operator signings to be announced in the coming months, and major changes to the poker software also on the way.

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Take your pick of the prize draws in bet365 bingo’s latest promotions

Posted by Gambling News | Bingo News | Thursday 26 February 2015 1:17 pm

Get involved in two brand new promotions from 2nd March at bet365 bingo with Dubai or not Dubai heading up the action!

Win a luxury trip to Dubai for two, one of three VIP sporting experience days or one of 10 Samsung Galaxy tablets.

Simply play from 2nd March until 26th April to earn tokens, then trade them in and enter a prize draw of your choice. Get one token for every £10 wagered in any Bingo room, one for every £5 in selected rooms and one for every one-line, two-line and Full House in the new Auction House room. Plus, play Featured Chat Games for the chance to win extra tickets too!

You can also earn a token for every £20 cash staked on Slots and Scratchcards, or one per £10 staked on Featured Games: Sevens High and Sinbad. There are also weekly booster days that give a chance to get even more tokens for your money.

There’s more to be won at bet365 bingo from the 2nd March, with mobile prize draw promotion: iPhone Giveaway!

Download the Mobile Bingo app by visiting bet365 bingo on your iPhone, iPad or Android and earn unlimited prize draw tickets for the chance to win an iPhone 6. Earn one ticket for every £5 wagered on Bingo or Slots through the app before 15th March, and earn double for the same stake when playing in selected rooms or on Featured Slots.

The action never stops, there are plenty more offers to come and prizes to be won in the coming months at bet365 bingo, join in and play today!

About bet365

bet365 is one of the world’s largest online gambling groups with over 14 million customers worldwide. bet365 offers a Bingo experience that’s unrivalled. The Group employs over 2,000 people and is one of the UK’s largest private companies.

At the iGaming Business Affiliate Awards 2015, bet365 won Best Overall Affiliate Programme for the sixth year running and retained the Best Affiliate Programme – Sports award along with securing the Players’ Choice – Best Online Sportsbook award.

bet365 was named In-Play Sports Operator of the Year for the fourth year in succession and retained the title of Sports Betting Operator of the Year at the 2014 eGaming Review Awards. In the eGaming Review’s Annual Power 50 for 2014, bet365 secured top spot for the fifth year running.

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A Decade of Microgaming’s Lara Croft: Tomb Raider™ Online Slot

Posted by Gambling News | Casino News | Wednesday 4 February 2015 1:42 pm

Microgaming is celebrating 10 years of its Lara Croft: Tomb Raider™ online slot.

Having signed an exclusive deal with Eidos for the Tomb Raider brand in 2004, Microgaming has the longest-running brand partnership in the industry. Through this agreement, Microgaming launched the world’s first branded online slot, Lara Croft: Tomb Raider™.

Lara Croft: Tomb Raider™ Online Slot Microgaming

Upon its release the slot was an instant hit. But more importantly, it has remained a highly popular game for an entire decade.

High in demand and in anticipation of the explosion of mobile gaming, in 2006, Microgaming developed the branded game in J2ME for use on mobile. Web App, Android and HTML5 versions followed, extending the game’s reach across mobile and tablet devices. The game was also configured for use in a tournament environment, when Microgaming launched its multi-player software in 2007.

Following the success of Lara Croft: Tomb Raider™ online slot, in 2008 a hotly-anticipated sequel was released, Lara Croft: Secret of the Sword™, sending players on a brand-new mission to track down fragments of a lost sword.

Roger Raatgever, CEO of Microgaming, comments: "The Tomb Raider brand is instantly recognisable, so when we signed the licensing agreement back in 2004, we were incredibly excited. As the industry’s first branded slot, we knew the game would be popular; it has now become a Microgaming classic!"

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New ‘Babelfish’ Technology A Game Changer for Poker

Posted by Gambling News | Gambling Industry News,Poker News | Monday 26 January 2015 10:37 am

Microgaming announces the launch of a revolutionary new technology for poker software.

Babelfish, named after the fictional creature which performed universal translation, is a brand-new API which allows any software developer to create poker client software and run it securely on the MPN. Operators can develop software in any programming language, and using the Babelfish API, join in the MPN’s liquidity pool, giving them access to all of the network’s cash games and tournaments (both real money and play money).

"Babelfish is definitely a game changer for poker," comments Alex Scott, Head of Poker at Microgaming. "It allows operators to customise their poker software to a higher degree than has ever been possible before, without having to go standalone. Furthermore, it allows them to do this without having to worry about expensive hosting costs, random number generators, or any of the other complexities that come with developing server software.

"Babelfish also has many other advantages. For example, operators can build software for almost any conceivable device – from specific mobile devices, to games consoles, to smart TVs. If you were so inclined, you could even build poker software for a smartwatch, a connected fridge or an in-car entertainment system. The only limit is your imagination."

Operators can tailor their bespoke client as much as they wish in order to customise the software to the specific market they are targeting; any language can be supported.

The first operator to make use of Babelfish, a well-known major operator in the poker marketplace, will be going live imminently using a client that they have designed and built from scratch. This operator’s completely custom-built client is carefully tailored to meet the needs of their players. The new operator will be migrating all of their players to the MPN, offering a mix of private and shared-liquidity games, providing mutual benefits for both the operator and the network.

"With this new operator on board, our network will grow significantly. But this is not the only exciting news that the MPN has for 2015", continued Alex Scott. "This year we want to be at the pinnacle of the poker industry – this is just the first step!"

The first operator to go live with Babelfish will be announced in the coming weeks.

Visit the Microgaming team at ICE Totally Gaming, 3rd – 5th February 2015 at ExCeL, London, stand N5-220.

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