Remote gambling standards and player protection body achieves accreditations of its own.

eCOGRA, the independent player protection and standards body servicing the international remote gambling industry, has achieved two milestones of its own, successfully qualifying as a testing agency with the Italian regulator AAMS, and having its systems approved by ISO – a Geneva-based international standards authority.

Working through the United Kingdom Accreditation Service, London-based eCOGRA was accredited by the International Organisation of Standards (ISO) after meeting its stringent systems-oriented requirements and standards.

On July 22, 2011 eCOGRA was awarded the ISO approval ISO/IEC 17025:2005 : General Requirements for the competence of testing and calibration laboratories. The accreditation is one of the quality assurance requirements for approval as a testing agency in various European remote gambling licensing jurisdictions.

eCOGRA has also confirmed its capability as a testing entity in the burgeoning Italian market by securing the approval of Italian regulator Amministrazione Autonoma Monopoli di Stato (Autonomous Administration of the State Monopolies) or AAMS.

This accreditation empowers eCOGRA to act as a testing and monitoring agency for remote gambling platforms, random number generators and gaming operator applications for compliance with the technical standards issued by AAMS.

It opens eCOGRA’s considerable experience in the field to operators with plans to access the Italian market.

Andrew Beveridge, chief executive officer of eCOGRA, congratulated his IT and audit staff on the achievement of the new accreditations this week, saluting their professional commitment to the highest international standards.

"Promoting the values of commitment and self-regulation, and preparing remote gambling companies for the national regulatory systems now evolving, remains a critical part of our business, and eCOGRA will continue to pursue testing agency approval in other emerging jurisdictions to ensure that we can provide a full-service offering which meets all of our client’s regulatory compliance needs," he said.

Beveridge added that eCOGRA expected to announce further jurisdictional approvals soon, and was open to approaches from both existing and new clients interested in the regulatory requirements of the emerging licensing jurisdictions, and how to meet these.

About eCOGRA

eCOGRA is staffed by highly professional auditors with Big 4 auditing firm experience, information system experts and responsible gambling specialists. The organisation is a leading supplier of compliance and advisory services in the areas of player protection, fair gaming and responsible operator behaviour to stakeholders in the remote gambling industry. In 2011 alone eCOGRA will perform almost 100 compliance reviews against eCOGRA’s eGAP Requirements, the European Gaming and Betting Association (‘EGBA’) Standards (incorporating the European CEN Workshop Agreement Measures) and various jurisdictional regulations.

About ISO

Founded in 1947, the ISO is an international standards-setting body composed of representatives from various national standards organisations. The organisation promulgates worldwide proprietary industrial and commercial standards from its headquarters in Geneva, Switzerland.

ISO is a voluntary organisation whose members are recognised standard authorities, representing a diverse range of countries and industries. The bulk of the work of ISO is done by the 2700 technical committees, subcommittees and working groups, assessing and inspecting applicant companies dedicated to improving services and production.

About AAMS

The Italian online gambling market is regulated by the Amministrazione Autonoma Monopoli di Stato (Autonomous Administration of the State Monopolies) or AAMS, which sets dedicated Italian market standards and requirements for operators in the Italian market and grants and monitors licenses.

Majority of complaints resolved within 72 hours!

The 2011 half-year dispute statistics released by eCOGRA Fair Gaming Advocate Tex Rees this week show once again that eCOGRA-accredited operators maintained a remarkably low complaint ratio under 0.5 percent per site on average each month over the first six months of 2011.

The majority of valid complaints received by the independent player protection and standards body were resolved within 72 hours.

"e;Operators have responded in a fast and cooperative manner to those cases where I have requested information and explanations, and have been quick to respect my findings in each case,"e; Rees reported, adding that it had been noted that a small percentage of players still tried to circumvent terms and conditions governing play and payouts.

"e;This small category of players has become more creative in their tactics, but the operators have developed correspondingly improved methods to identify and then lock them out,"e; she said.

eCOGRA oversees the online gambling activities of some 145 tier one online gambling sites owned by some of the biggest and most established operators on the Internet, and makes available a free dispute resolution service to players using those sites which have been awarded eCOGRA’s "e;Safe and Fair"e; seal.

During the first 6 months of 2011 a total of 475 complaints were received, 57 of these being in respect of sites outside the eCOGRA sphere of influence and therefore not accepted. A further 60 were invalid due to insufficient information or irrelevant enquiry.

The 358 valid and legitimate complaints accepted by the FGA featured cash-in problems (41 percent), bonus issues (23 percent) and locked accounts (21 percent) as the main disputes, with an average complaint rate of 13 per week across all 145 accredited operations.

The number of valid disputes resolved in favour of the player dropped to 40 percent, a decrease of 3 percent on the 2010 figures, Rees reported.

"e;This decrease is attributed to a number of gambling syndicates breaking the terms and conditions that were uncovered by operators through the application of increasingly sophisticated tracking techniques"e; says Rees. "e;The use of multiple account and fraudulent documents are being picked up on a much more regular basis"e;.

eCOGRA eGAPs Revised to Meet Common Regulatory Trends

New requirements meet nine key European criteria for operators

The independent player protection and standards body eCOGRA has published a revised version of its widely respected Generally Accepted Practices (eGAPs) at www.ecogra.com/egap in a move that positions the organisation’s accredited operators at the forefront of European regulatory development.

The eGAPs provide a professional framework for safe, fair, efficient and responsible business activity and provide guidance for the 153 tier one online gambling sites accredited by the London-based organisation.

Andrew Beveridge, the chief executive of eCOGRA, says that the revisions have been undertaken mainly to ensure that eCOGRA’s requirements encompass the CEN Responsible Remote Gambling Measures, but that the eGAPs are also a comprehensive and valuable guide that will meet the appropriate requirements of most regulatory authorities.

"The regulatory landscape now evolving in Europe has seen a growing number of nations opting for a competitive but strictly regulated online gambling market, and decisions are likely to be increasingly informed by the required measures of the CEN Workshop Agreement which were framed earlier this year," Beveridge explains.

"By aligning our eGAPs with these recommendations, which cover nine key areas of activity, we not only provide a relevant and current roadmap to our accredited sites, but offer an expert framework useful to other operators committed to meeting requirements that are largely common to most regulatory initiatives," he added.

"Operators who have achieved eCOGRA seal status should comply with the latest developments for CEN Responsible Remote Gambling Measures."

CEN is the European Committee for Standardisation, one of three European Standardisation Organisations officially recognised by the European Union (http://www.cen.eu/). CEN inter alia draws up voluntary technical specifications, such as a CEN workshop agreement, to help facilitate a single market for European industry and consumers across its members in 31 European countries.

The 9 areas covered by the CEN Workshop Measures are:

• 1. The protection of vulnerable customers
• 2. The prevention of underage gambling
• 3. Combating fraud
• 4. Protection of privacy
• 5. Fair gaming
• 6. Accurate customer payments
• 7. Responsible marketing
• 8. Customer satisfaction
• 9. Safe operating environment

Some 134 detailed requirements under these headings are included in the recommendations and have been enshrined in the revised eCOGRA document.

The recommendations were developed through consensus across a wide range of remote gambling stakeholders – from experts on problem gambling and players to industry representatives and addiction and criminology academics – illustrating a real desire to work together to ensure that consumer protection issues are fully addressed as important EU developments unfold.

About eCOGRA

eCommerce and Online Gaming Regulation and Assurance (eCOGRA), an independent UK based organisation, is the leading supplier of compliance and advisory services in the areas of player protection, fair gaming and responsible operator behaviour to stakeholders in the remote gambling industry.

In 2011 alone eCOGRA will conduct almost 100 operator and software supplier compliance reviews against eCOGRA’s eGAP Requirements, the European Gaming and Betting Association (EGBA) Standards and various jurisdictional regulations. Monthly payout percentage and randomness reviews will be performed for over 300 remote gambling sites.

These services are provided to many of the industry’s leading operators, including 888, bwin, PartyGaming, The Palace Group, Ladbrokes, Unibet, Fortune Lounge, 32Red, Partouche, Expekt and BetClic.

About CEN

The European Committee for Standardization (CEN) is a business catalyst in Europe, removing trade barriers for European stakeholders such as industry, public administration, service providers, consumers and other stakeholders. Its mission is to foster the European economy in global trading, the welfare of European citizens, and the environment. Through its services CEN provides a platform for the development of European Standards and other specifications.

CEN’s 31 National Members work together to develop voluntary European Standards (ENs) in various sectors to build a European Internal Market for goods and services and to position Europe in the global economy. By supporting research, and helping disseminate innovation, standards are a powerful tool for economic growth. More than 60,000 technical experts as well as business federations, consumer and other societal interest organizations are involved in the CEN network that reaches over 480 million people.

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Realex Payments have established themselves as the payment provider of choice for major gaming brands over the last number of years, and this week they announced a new partnership with Betsafe which strengthens their ties with the industry. "We are delighted to welcome Betsafe on board" said Mark Johnson of Realex Payments. "We have built up our industry expertise over a number of years and they have seen that we bring the tailored approach and peace of mind that their needs demand".

With strong pan-European acquiring connections, a partnered approach and a focus on security and customer service, Realex Payments have made their mark in the online gaming sector.

"We have recognised Realex payments as very professional and experienced in the online gambling industry. The Realex team have understood our requirements perfectly and, as a result, the integration went smoothly and fast. Thanks to Realex we are able to provide our customers with a unique experience, along with very high acceptance rates." said Olga Bencini, Payment Solutions Director at Betsafe.

"We pride ourselves on our partnered approach, and it’s success has been demonstrated once again with this new partnership. We look forward to growing a successful relationship with Betsafe over the coming years" added Johnson.

Betsafe is one of the leading suppliers of online gaming products in Scandinavia. Since January 2006, Betsafe has established itself as being one of the most trusted and reliable gaming companies in the industry, and the company is known to sponsor and handle large events such as Gumball 3000 and the poker tournament Rigged in Riga. They offer their customers a wide selection of products such as poker, sportsbetting and casino games.

Realex Payments is the UK’s fastest growing online payments service provider. Based in Hammersmith, London, they process in excess of £9 billion per annum for over 4,000 clients across many sectors including 32red, Cryptologic, Boyle Sports and Party Poker from the eGaming sector.

About Realex Payments:

Realex Payments is a leading European payment service provider. With offices in London Paris and Dublin, Ireland, the company enjoys an exceptional track record of growth. Founded in 2000 by award winning entrepreneur Colm Lyon, the company provides a broad range of payment services to small and large businesses as well as financial institutions.

Realex Payments process billions of pounds per annum for merchants domestically and internationally, across a wide range of industries including airlines, mobile carriers, utilities, insurance companies and gaming companies. Clients include Virgin Atlantic, Vodafone, The AA, AXA Insurance, Aer Lingus, Cryptologic and Party Poker.

For more information, contact Tracy Glynn, Head of Marketing, Realex Payments. Tel: +44 (0)20 3178 5370

The London-based player protection and standards body eCOGRA has undergone a change in ownership following a successful management buy-out (MBO) initiative led by chief executive Andrew Beveridge.

The organisation announced this week that the original Founding Members of eCOGRA, three major and competing online gambling groups, had agreed to the change. In future the new ownership structure of eCOGRA would not include software or other service providers or operators enabling it to be truly independent in the discharge of its audit, advisory, compliance and seal awarding activities.

The Founding Members note that the company had established itself as a credible and respected industry player with major business connections since its launch in 2003, and that it is now appropriate that the founding ties be severed, allowing eCOGRA to make its own way in the world of online gambling.

Staffed by IT, responsible gambling and audit specialists, eCOGRA offers a wide range of professional business services to internet gambling companies, and enjoys business relationships with major trade associations and several international licensing jurisdictions.

The company’s Safe and Fair seal of accreditation has become a reliable indicator of operators committed to high standards of commercial conduct, customer respect and fair gaming, and is held by 150 websites, belonging to some of the most successful tier one companies in the industry.

"The industry is maturing, and eCOGRA must be part of that evolving process," Beveridge said this week. "The trend toward national or state regulatory regimes around the world is just one of the areas in which our professional services are increasingly in demand by companies and jurisdictions committed to ensuring that they are well prepared in all respects to meet the highest international standards."

Beveridge revealed that eCOGRA’s services and operational structure would remain largely unchanged.

"We will continue to offer unbiased player dispute mediation through our Fair Gaming Advocate, and our TGTR outcomes-based software monitoring system is proving increasingly popular with non-accredited entities and will if anything be expanded," he said.

"Our policy of independently assessing operators for the award of the Safe and Fair seal, and subsequent review and monitoring activity, will remain in place, and the provision of professional business services and advisory consulting remains a key element in our commercial offering and will become an increasing important part of the services offered.

"Importantly, our strong commitment to responsible gambling will continue, specifically in our operator training initiatives and the requirements enshrined in our standards."

"Going forward eCOGRA intends to become a major force in helping shape new gaming regulations, offering specialised advice and assistance to existing and emerging jurisdictions and be at the forefront of establishing industry standards".

The MBO has scored an important coup in bringing eCOGRA’s former Independent Directors onto the new Board.

"Our chairman will be Michael Hirst OBE, supported by a directorate that includes Bill Henbrey, Bill Galston OBE, Frank Catania and myself," said Beveridge, adding that biographies were available on the eCOGRA website at http://www.ecogra.org

"We are very fortunate that these highly experienced and respected figures in the industry will continue to make their considerable knowledge and business expertise available to us," he said.

Michael Hirst said that the original mandate of the eCOGRA Independent Directors had been to continually improve the credibility of the industry, ensure players were properly protected and develop appropriate standards and regulations.

"Those basic principles will remain our goal in addition to increased competitive commercial activity," he said.