eCOGRA Accredited Online Gambling Sites Maintain Low Complaint Rate

Posted by Gambling News | Gambling Industry News,Gambling News | Friday 15 July 2011 11:43 pm

Majority of complaints resolved within 72 hours!

The 2011 half-year dispute statistics released by eCOGRA Fair Gaming Advocate Tex Rees this week show once again that eCOGRA-accredited operators maintained a remarkably low complaint ratio under 0.5 percent per site on average each month over the first six months of 2011.

The majority of valid complaints received by the independent player protection and standards body were resolved within 72 hours.

"e;Operators have responded in a fast and cooperative manner to those cases where I have requested information and explanations, and have been quick to respect my findings in each case,"e; Rees reported, adding that it had been noted that a small percentage of players still tried to circumvent terms and conditions governing play and payouts.

"e;This small category of players has become more creative in their tactics, but the operators have developed correspondingly improved methods to identify and then lock them out,"e; she said.

eCOGRA oversees the online gambling activities of some 145 tier one online gambling sites owned by some of the biggest and most established operators on the Internet, and makes available a free dispute resolution service to players using those sites which have been awarded eCOGRA’s "e;Safe and Fair"e; seal.

During the first 6 months of 2011 a total of 475 complaints were received, 57 of these being in respect of sites outside the eCOGRA sphere of influence and therefore not accepted. A further 60 were invalid due to insufficient information or irrelevant enquiry.

The 358 valid and legitimate complaints accepted by the FGA featured cash-in problems (41 percent), bonus issues (23 percent) and locked accounts (21 percent) as the main disputes, with an average complaint rate of 13 per week across all 145 accredited operations.

The number of valid disputes resolved in favour of the player dropped to 40 percent, a decrease of 3 percent on the 2010 figures, Rees reported.

"e;This decrease is attributed to a number of gambling syndicates breaking the terms and conditions that were uncovered by operators through the application of increasingly sophisticated tracking techniques"e; says Rees. "e;The use of multiple account and fraudulent documents are being picked up on a much more regular basis"e;.

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Cayetano Gaming now Offering Casino Games to Alderney-licensed Operators

Posted by Gambling News | Gambling News | Saturday 9 July 2011 11:59 pm

Specialist online casino game developer Cayetano Gaming is pleased to announce that the Alderney Gambling Control Commission (AGCC) has issued the company with a software supplier certificate. The certificate permits Cayetano to license its casino games to Alderney operators for the first time.

Robin Le Prevost, Alderney’s Director for eCommerce Development commented: "We are very pleased that Cayetano Gaming has decided to come to Alderney. The company is a leader in innovative casino games and a great addition to the Island. Alderney is one of the largest and fastest growing eGaming jurisdictions so this is a natural choice for Cayetano".

A spokesman for Cayetano Gaming, said "We are delighted to have the opportunity to offer Cayetano’s games in Alderney. It is a top tier jurisdiction with first class regulation and some of the best casino operators in the world. We thank the Commission for the certificate and look forward to working with local operators to deliver players the latest online casino games."

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Enjoy the Open Championship with Bet365 Online Sportsbook

Posted by Gambling News | Gambling News,Sports Betting News | Thursday 7 July 2011 11:54 pm

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With bet365‘s comprehensive In-Play betting service, you’re sure to find the most exciting betting opportunities on all the best sporting action as it happens.

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